Shipping
Orders are fulfilled by the official merchant for the United States and Canada. Orders are normally processed within one to two business days, and delivery typically takes a few business days domestically, longer for international or remote addresses. A tracking reference is sent by email once the parcel leaves the warehouse.
Incorrect addresses and delays
Please check your shipping address carefully at checkout. Parcels returned because of an incomplete or incorrect address may incur a re-shipping charge. Carrier delays caused by weather, customs or public holidays are outside our control, but we will help you chase a delayed parcel.
Damaged or incorrect items
If your order arrives damaged, incomplete, or with a broken safety seal, do not use the product. Contact us within 7 days of delivery with your order number and clear photographs, and we will arrange a replacement or a refund.
Refunds
Refund eligibility, the applicable money-back window and any return requirements are set by the official merchant at the time of purchase and are shown on the checkout page — please read them before ordering. Approved refunds are issued to the original payment method; banks typically take 5 to 10 business days to post the credit. Shipping charges are generally non-refundable unless the return is due to our error.
How to request a refund
Email contact@nutrafame.com with the subject line "Refund Request", including the order number, the email used at checkout and a short reason. You may also reach us on Telegram @shubhammalva or WhatsApp +91 70555 67447. We acknowledge every request and will tell you the next step.
Cancellations
Orders can usually be cancelled before dispatch. Once a parcel has shipped it must be handled as a return under the merchant's return terms.